Striving for the best Customer Service
Recently, Etsy came out with a new feature for sellers. If you are an Etsy seller, you can see some key Customer Service Stats about your shop. What I really like about this is that it allows you to see where you can improve on or where you can keep striving to maintain. After all, people buy from people, and that is clear on a marketplace like Etsy where the focus is often on OOAK handmade goods.
I am beyond thrilled to see that from day 1 on Etsy (November 11, 2009), I (and Thy) have striven to be the best in Customer Service. The following takes into consideration our entire history on Etsy.
That is not to say we don’t make mistakes! We make plenty of mistakes. We fall down and get scraped sometimes. But we also get up and try harder to be better. Thank you for working with us and letting us make it right for you in the instances where we do mess up. Obviously, you know that it’s never intentional when we do get it wrong. It’s this reservoir of good-will that we never take for granted. 🙂
So for you Etsy sellers out there, check out your Customer Service Stats to see the areas where you can maintain or areas where you can improve on. This is a great tool and is worth your time!
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