Clutch-Me.Com

(Etsy) Feedback is a 2-way street

A kind customer just tapped me and said “remember that feedback is a two-way street”.

You all have been so wonderful in giving me positive feedback that has been timely.  I sooooo appreciate that.
And it’s time that I apologize for my extreme tardiness in doing the same for you!

I'm sawwweeee 😦

Next thing I know, 3 months have gone by and I’ve got close to 800 feedback to give.

How did I let this happen?

Well, I simply did not have the time.

The time I did have, I focused on:

*getting orders out the same day or within 24 hours (99% of my orders are out in this manner)

*answering convos and emails promptly (I spend about 3-4 hours a day on convos and emails)

*blogging marketing and selling tips and offering sales on my blog (depending on the topic, another 1-2 hours of research and writing)

*promoting and marketing my handbag makers via the Sellers page of this blog and my Facebook fan page. (My sellers have been their views gone up as well as sales!)

Clutches for sale by many handmade artisans-- just in time for Valentine's Day!

Which did not leave me with much time left … and the feedback was on that large pile of to-dos!

I wish this was my list of to-do's ... 🙂

But with my sister, Y, here helping me with the business, I’ve been able to tackle and do a better job of the “90% of the business”.

I just got done with the feedback pile!  *phew!*

With Y’s help, this will never happen again.  I promise to leave feedback promptly — within 48 hours.

Thank you for your patience in this matter.  You all are way too kind to not have tweaked my ears on this issue!  (It was a new customer who made that remark.)  Do yank my chain if I’m lax in anything.  🙂

~Winn

January 26, 2011 Posted by Thy K | WhileBabyNaps General Updates | Leave a comment