(Etsy) Feedback is a 2-way street
A kind customer just tapped me and said “remember that feedback is a two-way street”.
You all have been so wonderful in giving me positive feedback that has been timely. I sooooo appreciate that.
And it’s time that I apologize for my extreme tardiness in doing the same for you!
Next thing I know, 3 months have gone by and I’ve got close to 800 feedback to give.
How did I let this happen?
Well, I simply did not have the time.
The time I did have, I focused on:
*getting orders out the same day or within 24 hours (99% of my orders are out in this manner)
*answering convos and emails promptly (I spend about 3-4 hours a day on convos and emails)
*blogging marketing and selling tips and offering sales on my blog (depending on the topic, another 1-2 hours of research and writing)
Which did not leave me with much time left … and the feedback was on that large pile of to-dos!
But with my sister, Y, here helping me with the business, I’ve been able to tackle and do a better job of the “90% of the business”.
I just got done with the feedback pile! *phew!*
With Y’s help, this will never happen again. I promise to leave feedback promptly — within 48 hours.
Thank you for your patience in this matter. You all are way too kind to not have tweaked my ears on this issue! (It was a new customer who made that remark.) Do yank my chain if I’m lax in anything. 🙂
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